Return Policy
PetPlug Return & Refund Policy
Thank you for shopping with PetPlug. We aim to provide the best quality pet products with complete customer satisfaction. Please read our return and refund policy carefully before making a purchase.
🧾 1. Eligibility for Returns
We accept returns under the following conditions:
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The item must be unused, unworn, unwashed, and in the original packaging.
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The return request must be made within 7 days of receiving the order.
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Proof of purchase (order number or invoice) is required.
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Certain items such as perishable goods, grooming products, personalized items, or clearance sale products are non-returnable for hygiene and safety reasons.
🔄 2. Return Process
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Contact us at [ cartsy.net@gmail.com ] within 7 days of delivery.
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Our support team will verify your request and provide a return authorization.
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Once approved, ship the item to the address provided.
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The buyer is responsible for return shipping unless the product is defective or incorrect.
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💸 3. Refunds
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After inspection, eligible returns will be refunded to your original payment method within 5–10 business days.
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If the item is damaged, used, or not in original condition, we may reject the refund or issue a partial refund.
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Shipping charges are non-refundable, unless the return is due to our error.
🐕 4. Exchanges
We currently do not offer direct exchanges.
⚠️ 5. Damaged or Defective Items
If you receive a defective or wrong item, contact us within 48 hours of delivery with clear photos, and we’ll send a replacement or full refund at no extra cost.
🌍 6. International Orders
For international customers, return shipping fees and customs duties are not refundable.
Refunds will be processed in your original payment currency; any exchange rate differences are beyond our control.
📩 7. Contact Us
If you have any questions about our Return & Refund Policy, reach out to us at: cartsy.net@gmail.com