Contact

🐾 Contact Us — PetPlug

We love hearing from our customers! Whether you have a question, feedback, or need help with your order, our team is here to assist you.

📩 Email Support

Reach out to us anytime at:
cartsy.net@gmail.com
We aim to respond within 24 hours on business days.

🕒 Business Hours

• Monday – Friday: 9:00 AM – 6:00 PM (IST)

• Saturday: 10:00 AM – 2:00 PM (IST)

• Sunday & Public Holidays: Closed

(Emails sent outside business hours will be answered the next business day.)

📍 Mailing Address

If you need to send returns or correspondence via post:
Cartsy
Subhadranagar Rd No-2, Plot No- 45, Vanasthalipuram
Hyderabad, Telangana, 500070, India

(Please include your order number with any returns or inquiries.)

💬 Live Chat / AI Chatbot

For instant answers to common questions like:

• Order tracking

• Product details

• Returns & refunds

Click the chat icon on the bottom right corner of the website — our AI-powered assistant will help 24/7.

📝 Feedback & Suggestions

We always strive to improve!
Send us your thoughts at cartsy.net@gmail.com or via the live chat, and we’ll make PetPlug even better for you and your furry friends. 🐶🐱